Privacy Policy

Last updated: October 22, 2026

Privacy, security and transparency

Thank you for visiting the websites, apps and other online and mobile resources published by Generator Coaching & Consulting, LLC, doing business as Generatorcc ("Generatorcc," "we," "us," or "our"). This privacy policy explains the types of personal information we collect, how we use it, who we share it with and why, and how we try to protect it. "You" and "your" mean you, the reader, and other visitors to and users of our online and mobile resources.

"Online and mobile resources" means the websites, software, mobile apps (including the Generator Authenticator app) and other internet features we own and operate.

Quick overview

--What we collect: information collected automatically when you visit (such as device type, browser and pages viewed), Information you choose to give us (such as name, email, phone number).

--Why: to provide the services you request, respond to you, run and improve our resources, and meet legal obligations.

--Sharing: with vendors and service providers who help us deliver our services, and when required by law. We do not sell or rent your personal information.

--Text messaging: we never share your mobile number or text messaging opt-in data with third parties for their marketing purposes.

--Your choices: you can opt out of marketing at any time, and depending on where you live you may have rights to access, correct or delete your information.

Who we collect personal information from

We may collect personal information from visitors to and users of our online and mobile resources, our customers and their authorized users, job applicants and members of our workforce, and vendors and business partners.

"Personal information" means information that identifies you or can reasonably be linked to you, such as your name, address, phone number or email address. Where a privacy law defines personal information more broadly (for example, the California Consumer Privacy Act or the EU General Data Protection Regulation), we use that broader definition for people covered by that law.

This policy mainly covers visitors, users and customers. We describe how we handle workforce and applicant information in separate notices provided to those individuals, and vendor and business partner information under our contracts with them.

White-labeled CRM services

We provide CRM and marketing software to our clients under our brand. This software is powered by HighLevel (GoHighLevel), a third-party platform. HighLevel owns and operates the underlying software, servers and infrastructure.

HighLevel processes data on our behalf. When you or your business use our CRM services, your information is stored and processed by HighLevel as our service provider, and is also subject to HighLevel's privacy policy.

Our clients' contacts. When our clients use the CRM to store information about their own customers and leads, the client decides what is collected and how it is used. For that information, we and HighLevel act as service providers (processors) on the client's behalf. If you are one of our client's contacts, please direct privacy requests to that business. We will help them respond.

Terms about platform availability, outages and limits on our liability for the CRM service are in our Terms of Service.

What we collect

Information you give us

When you take part in certain activities, we may ask for identifiers (such as your name, email address, mailing address and phone number), professional information (such as your business), and payment information (such as card details, which are handled by our payment processors). Providing this information is your choice. If you choose not to, some features may not be available, but you can still view publicly available information.

Emails and online forms. When you email us or fill out a form, we keep your contact details and message so we can respond and handle your request. We may contact you by email, phone or text message (if you have agreed to receive texts). We may also tell you about products or services we think may interest you, and you can opt out at any time.

Accounts. When you register for an account or create sub-accounts for your team, we collect information such as names and email addresses to create and manage those accounts and communicate with you.

Events. When you register for an event we host, we collect your identifiers and, for paid events, payment information to register you and send event communications.

Subscriptions and memberships. We use customer information to provide the products and services you purchased, manage your account and communicate with you.

Community features. Some resources may let you post comments, messages or files. Anything you post publicly, including your screen name, can be seen by others and is not protected by this policy.

Information collected automatically

When you visit our websites, we and our service providers use cookies and similar technologies to collect information such as your IP address, browser and operating system, the date, time and length of your visit, pages viewed, links clicked, and the site you came from. Cookies are small text files stored on your device that let us recognize your browser and remember your preferences.

We use Google Analytics to understand how our websites are used. To learn how Google uses this data, visit google.com/policies/privacy/partners. You can opt out with the Google Analytics opt-out add-on. You can also block or delete cookies in your browser settings.

If you allow location services on your device, we may receive approximate location information. You can turn this off in your device settings at any time.

We use this information to run, secure and improve our resources, understand which content is popular, and make your visits more convenient.

Generator Authenticator app

Generator Authenticator is a two-factor authentication app developed and owned by Terry Wager and offered with Generatorcc. Generatorcc operates the app's sign-in approval and backup services, and handles app data and privacy requests under this policy. The app is designed to collect as little information as possible, and it works differently from the rest of our services:

Stays on your device: the secrets used to generate your one-time codes, the account names you add, and your recovery passphrase are stored only on your device in an encrypted vault. We never receive them.

What we receive if you use sign-in approvals or encrypted backup with a Generator account:

your device's platform, an optional device name, and a public signing key, so we can confirm approvals really came from your device;

a push notification token, used only to deliver sign-in approval requests through Apple Push Notification service or Firebase Cloud Messaging;

approval records (whether each request was approved, denied or expired, and when);

if you turn on backup, an encrypted copy of your vault. It is encrypted on your device with a key derived from your recovery passphrase, so we cannot read it.

Camera and Face ID: the camera is used only to scan QR codes when you add an account. Face ID or fingerprint unlock is handled entirely by your device's operating system. Images and biometric data are never stored or sent to us.

No ads or tracking: the app does not use advertising, third-party analytics or cross-app tracking.

Deletion: you can remove a device or delete your backup at any time. Deleting the app removes all data stored on your device. To delete all authenticator data linked to your account, contact us using the details below.

How we use personal information

We use personal information to provide and support the services you request, respond to your inquiries, manage accounts and billing, send service and (with your permission where required) marketing communications, secure our resources and prevent fraud, improve our offerings, and comply with the law. We do not use your personal information for automated decision-making that has legal or similarly significant effects on you.

When we share personal information

We do not sell or rent your personal information. We share it only as described below:

Vendors and service providers who help us operate our business, such as HighLevel, hosting, payment processing, email and text messaging providers, and analytics. They may use personal information only to perform services for us. We require them by contract to protect it and to use it only for the purpose we provided it.

Affiliates under common ownership with us, who will handle it consistently with this policy.

Legal requirements: when required by law, subpoena or court order, or to respond to lawful requests from government authorities.

Protection: when we believe disclosure is necessary to protect the rights, property or safety of Generatorcc, our users or others.

Business transfers: in connection with a merger, acquisition, reorganization or sale of assets, personal information may be transferred to the new owner, subject to this policy.

Text messaging (SMS/MMS)

If you opt in to receive text messages from us, we use your mobile number only to send the messages you agreed to receive. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except the aggregators and providers needed to deliver the messages. Message and data rates may apply, and message frequency varies. Reply STOP to opt out at any time, or HELP for help.

External sites and social media

We have a presence on social media platforms such as Facebook, YouTube, TikTok, LinkedIn and X, and our resources may link to websites and apps run by others. We are not responsible for their content or privacy practices. Please review their privacy policies before sharing information with them.

Your rights and choices

Marketing: you can opt out of marketing emails with the unsubscribe link, and out of texts by replying STOP. It may take a short time to process your request.

Access, correction and deletion: you can ask to access, correct or delete your personal information by contacting us.

Do Not Track: our websites do not currently respond to browser "Do Not Track" signals.

Depending on where you live, you may have additional rights, described below.

California and other U.S. state residents

If you live in California or another state with a consumer privacy law (such as Oregon, Colorado, Virginia or Washington), you may have the right to know what personal information we collect and how we use and share it, access it, correct it, delete it, and opt out of its "sale," "sharing" for targeted advertising, or profiling. We do not sell personal information, and we have not done so in the past 12 months.

In the past 12 months, we have collected these categories of personal information and disclosed them to service providers for business purposes: identifiers (such as name, email, phone and IP address); customer records (such as address and payment information); commercial information (such as purchases); internet activity (such as browsing on our sites); approximate geolocation; and device information related to the Generator Authenticator app.

To make a request, email [email protected]. We will need to verify your identity before acting on your request, and you may use an authorized agent. We will not discriminate against you for exercising your rights. If we deny your request, you may appeal by replying to our decision.

European Economic Area, United Kingdom and Switzerland

If you are in the EEA, UK or Switzerland, we process your personal information on these legal bases: to perform a contract with you, to comply with legal obligations, for our legitimate interests (such as operating and improving our services and keeping them secure), and, where required, with your consent, which you can withdraw at any time.

You have the right to access, correct, delete, restrict or object to our processing of your personal information, and to data portability. You may also lodge a complaint with your local data protection authority. Our servers and service providers are mainly located in the United States. When we transfer personal information outside your region, we use safeguards permitted by law, such as Standard Contractual Clauses.

Children's privacy

Our online and mobile resources are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn that we have collected personal information from a child under 13, we will delete it. If you believe a child has given us personal information, please contact us at [email protected].

How we protect personal information

We maintain reasonable administrative, technical and organizational safeguards designed to protect personal information against loss, misuse and unauthorized access, and we review them regularly. We also have procedures for responding to security incidents and require our vendors to notify us of incidents affecting information we share with them. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

How long we keep personal information

We keep personal information only as long as needed for the purposes described in this policy, including to provide our services, meet legal, tax and accounting requirements, resolve disputes and enforce our agreements. We then delete or anonymize it.

Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and change the "Last updated" date above. If we make material changes, we will provide additional notice where required by law. The English version of this policy controls over any translation.

Contact us

Generator Coaching & Consulting, LLC

Attn: Legal & Compliance Department

17810 SW Chippewa Trl.

Tualatin, Oregon 97062

[email protected]